![]() A notification message will pop up asking you, " Are you sure that you want to apply changes?" Click Ok and then click exit. The moment you click exit, the laptop will restart and will take you back to your sign-in screen.Change the option from User Authorization to, "No Security". and click, " Apply" in the bottom right-hand corner.On the left-hand side, you will see a bunch of options to select, ie "General", "System Configuration", "Video", "Security", etc.Ĭlick on the + on the option that says, " System Configuration" and then select, "Thunderbolt Adapter Configuration" in the sub-menu. Keep tapping the F2 key till you see this screen.It is recommended that you update the last version of Thunderbolt driver (if the system supports) and BIOS before you install this package. The dock firmware update package contains utility and firmware for updating the dock components. Once you have located the F2 key, turn on the laptop and continuously tap the F2 key until you see, " Preparing to enter setup" message in the upper right-hand corner. F2 Key Location: This package contains the firmware update for Dell Dock WD19, WD19DC, and WD19TB. Locate the, " F2 key" on the keyboard.Once you have verified the WD19TB dock, shut down the laptop.On the Dell label, you will see the Model Type WD19TB to verify the issue. Compatible with Dell and non-Dell systems running Windows 10, Ubuntu 18.04, and Redhat Enterprise Linux, the WD19 connects to your host system using a 3.3' integrated USB Type-C cable and has two USB 3.1 Gen 2 Type-C ports, one of which doubles as a DisplayPort, plus three USB 3.1 Gen 1 Type-A ports, two DisplayPort 1.4 ports, one HDMI 2.0b. First, verify that you have a WD19TB dock.In the meantime, this guide will provide step-by-step instructions on how to solve this. ![]() Microsoft is currently aware of this issue and is currently working on a fix. The cause of this problem is a Windows 10 operating system "Known Issue". This guide will show you how to fix the USB/Ethernet ports on the Dell WD19TB Docking station with your Dell Latitude Laptop.
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